Our Services

We create integrated, innovative communications strategies, customized for each client, that build the understanding and connectivity that are missing in today’s evolving healthcare marketplace. Our plan for you may include a number of the following services, based on your unique needs:

Customer journey mapping and experience design

We understand and map empathic pathways of understanding among specific populations. By designing the roadmap and delivering the right messages to the right audiences at the right time, we get results for our clients.

Brand development and optimization

With the shift to value-based care, branding is a top priority for healthcare organizations, key to consumer engagement, patient experience and your internal culture. We help create or optimize your brand based on data about your customers, strategic opportunities to gain market share, community health needs and perception.

Reputation management

Difficult to create, but often easily damaged, reputation is the heart of your brand. We can help you build and protect your reputation through good times and bad. Our proprietary web-reputation module allows direct real time feedback and ratings from patients, allowing quick response and triage, if needed.

Digital communications and engagement

From designing and building apps to social media, digital engagement opens broad new opportunities. We use digital platforms to help you reach and engage your constituents and the community.

Stakeholder engagement programs

Engaging key stakeholders—patients, physicians, policymakers and employees—means establishing ongoing communications. We’ll help create engagement programs that pave the way for continuous improvement, and remain relevant even in challenging environments.

Turnkey health and wellness programs

We provide targeted, behavior-driven communication campaigns that change how people think about their health. We look at physiological health, social determinants and cultural factors that influence choices, and create programs using multiple channels, including logic-based text messaging.

Corporate social responsibility

Fulfilling your organization’s purpose and demonstrating your identity and deeply-held values can strengthen engagement with stakeholders. We can help develop new, or bring together existing CSR initiatives across the company in a cohesive program.

Thought leadership

Thought leadership initiatives can elevate awareness, demonstrating understanding and front line involvement. We help draw out and craft authentic messaging that positions the expertise of your leaders or your enterprise.

Creative design, advertising, production and media buying

Visual communications close the gap between brain and heart with authentic, relevant messages, in print, audio, video or a virtual experience. Our team uses the power of storytelling to inspire the desired action.

Public and media relations

Our strategies protect, manage and foster relationships with your key stakeholders, telling your story in a way that builds trust and influence. Using paid, owned and earned media, we align every strategy with your business objectives.